Nearly six weeks after Lori and I had gone to Roseville to do some shopping, we made it back down there again. I had more than one reason for going. I had purchased a travel-type bag at Vera Bradley , and after I got it home I realized that it was not what I needed at all. It was too big. Plus, I had ordered a wallet online when they had a special 50% off sale, and I had neglected to really read the dimensions in the description. (Stupid, I know.) So, when it arrived in the mail, I was like - oh, um, no, this isn't going to work for me, either. So I needed to return them.
I love the Vera Bradley store. One time when Lori went, she showed you all a picture of a cookie she got there. They had cookies this time, too! And pretty little bottles of water. And I got a smaller wallet that WILL work for me, and returned my large duffel bag (more about that in a later post). The cookie was really good, and isn't it an awfully nice touch for them to have little extras like that sometimes?
I surely think so:
I had called the store, couldn't get through to a live person, and left a message for a manager to please call me. They never did.
I had called Land's End catalog, and they couldn't help me unless I wanted to mail it to them. I didn't.
I went to EVERY retail store here in Sonora that I thought might be able to remove the tag for me. They couldn't - they didn't use the same size tool required for mine.
Roseville Galleria mall is a LONG way from my home in Sonora. And did I say I was unhappy about all of this?
Yes, I did.
I had it all planned what I was going to do and say when I got there. I felt I deserved some sort of compensation for the trouble of coming all the way back, and I was going to ask for a manager, and I was going to complain - nicely.
And then, before we got there, I told Lori that I did not think I was going to have the nerve to ask for what I wanted. So I just wanted the stupid tag removed so I could wear my raincoat, finally.
Now, I ask you: how's THAT for Customer Service? (Yes, with a capital "C" and a capital "S".)
Seriously, I was incredibly happy and extremely impressed.
And that's why I say "Way to go, Sears!! And thank you SO much!"
I have since purchased an inexpensive and pretty scarf to wear with my coat:
Rant done. Problem solved. Story over.
(And if you managed somehow to get through all of this, I thank you, as well.)